Question 1

How do I set up my child?

Accepted Answer

Go to climbrewards.com/start and answer a few questions about your child; it takes about two minutes and needs no card.

Question 2

How do I sign in?

Accepted Answer

Enter your email and tap the link we send you; there is no password, and the link works once, for 30 minutes.

Question 3

What is on my child's board?

Accepted Answer

Their total, which only ever grows, the prizes they are saving toward, and the buttons you tap when they do something good.

Question 4

Can I add more than one child?

Accepted Answer

Yes, up to 8 children on one account, each with their own board, buttons and prizes.

Question 5

Can points ever go down?

Accepted Answer

No; a point your child has earned is theirs, and nothing in the app can take it away — not a hard day, not a quiet week, not you.

Question 6

I tapped the wrong button. Can I undo it?

Accepted Answer

Yes, for 5 minutes after the tap; after that the points belong to your child and cannot be taken back.

Question 7

Why did one tap fill up every prize bar?

Accepted Answer

Because every point counts toward every prize at the same time, so your child never has to choose between the small thing now and the big thing later.

Question 8

How do I change what the buttons say?

Accepted Answer

Open your child's page, edit the list under their buttons, and tap Save these; you can have up to 24, each up to 42 characters.

Question 9

Why did my child get extra points I did not tap?

Accepted Answer

That was a lucky bonus: a small surprise of a few extra points that sometimes lands on a tap, and is announced on the board when it happens.

Question 10

Can I give extra points for something that is not a button?

Accepted Answer

Yes. Your child's companion holds out three medals on their board in the app: pick why, pick a medal, and tap Give.

Question 11

What is a Bonus Blitz?

Accepted Answer

Fifteen minutes where every button you tap for your child counts double. You start it from the board in the app, once a day.

Question 12

What is Tonight's rundown?

Accepted Answer

A short look back at your child's day on their board in the app: what they did, what it added up to, and anything else from today you want to count.

Question 13

What does it mean when a button can be grown out of?

Accepted Answer

When your child has done something on 10 of the last 14 days, for at least 21 days, the app offers you the chance to retire that button because they simply do it now.

Question 14

How does the app decide what a prize costs?

Accepted Answer

Each prize is priced from how quickly your child actually earns, so a prize marked "most days" really is reachable most days.

Question 15

How do I change the prizes?

Accepted Answer

Open your child's page and edit the prize list; a child can be working toward up to 6 prizes at once.

Question 16

What happens when my child reaches a prize?

Accepted Answer

Tap Give (their name) this on the prize in the iPhone app, or Cash in! on the website, and it goes on your You owe list until you have actually handed it over.

Question 17

What does the Given button do?

Accepted Answer

It marks a prize as actually handed over, so it comes off your You owe list and stops being mentioned.

Question 18

What notifications does this app send?

Accepted Answer

A small, fixed set, each one either something that just happened or a nudge toward the next good moment — never a reminder of something that did not happen.

Question 19

How do I choose when the daily notification arrives?

Accepted Answer

On your child's page, pick the part of the day that suits your family: the school run (on the way out), after school (when they get in), at dinner (round the table), at bedtime (the last thing).

Question 20

Why am I getting fewer notifications than before?

Accepted Answer

Because the app writes less often when the board has been quiet, and stops entirely after two months without a tap.

Question 21

Why am I not getting notifications?

Accepted Answer

Open your child's page and tap Send one to my phone now; it either delivers a test right away or tells you in one sentence what is stopping it.

Question 22

How do I add my partner or co-parent?

Accepted Answer

On your main page, under The other grown-up, enter their email and tap Send them a link; when they open it they see the same children as you.

Question 23

What can the other grown-up see and do?

Accepted Answer

Everything you can: the same children, the same week, the same prizes, and they can tap and hand prizes over too.

Question 24

What happens to our children if one of us closes their account?

Accepted Answer

Nothing; one grown-up leaving takes only themselves off, and the children stay with the other grown-up exactly as they are.

Question 25

How do I let my child's teacher rate their day?

Accepted Answer

On your child's page, add the teacher's name and email under school, choose what they can do, and send them the invitation link yourself.

Question 26

What is the difference between the three school roles?

Accepted Answer

One can rate each day, one can rate and see the pattern over weeks, and one can only see the pattern.

Question 27

How do school ratings turn into points?

Accepted Answer

Each goal a teacher rates earns points at home: gold is worth 3, silver 2 and bronze 1.

Question 28

How do I tell the app which days my child's school is open?

Accepted Answer

On your child's page, choose the days of the week their school runs; days it is closed are never counted.

Question 29

How do I stop a teacher from rating?

Accepted Answer

On your child's page, tap Turn off next to their name; they are signed out everywhere at once and their invitation stops working.

Question 30

How much does Okeedoo cost?

Accepted Answer

It is free for 14 days, then $14.99 a month or $79.99 a year.

Question 31

What happens if I stop paying?

Accepted Answer

Your child keeps everything they have, and the only things that pause are adding another child and inviting someone at school.

Question 32

How do I cancel my subscription?

Accepted Answer

On iPhone, go to Settings, tap your name, then Subscriptions, choose Okeedoo and tap Cancel Subscription.

Question 33

I paid but the app still asks me to subscribe. What do I do?

Accepted Answer

Open the subscribe screen and tap Already subscribed? Restore it; the app checks with Apple and switches your account on.

Question 34

How do I get a copy of my data?

Accepted Answer

At the bottom of your main page, tap Take a copy of your data; you get a file with everything we hold about your account and children.

Question 35

How do I remove one child?

Accepted Answer

At the bottom of that child's page, type their name to confirm and tap Remove; their history is really deleted, and your other children are untouched.

Question 36

How do I close my account?

Accepted Answer

Tap Close this account at the bottom of your main page, or Delete my account in the iPhone app, and everything is deleted.

Question 37

What do you know about my child?

Accepted Answer

Their first name, their age, what they are working on and what they have earned — nothing else, and no address, school or contact details.

Question 38

My sign-in link does not work. What do I do?

Accepted Answer

Ask for a new one; links last 30 minutes and work once, so an older email or a second tap will not sign you in.

Question 39

My child's total looks higher than the taps I remember. Is something wrong?

Accepted Answer

Almost certainly not; school medals and lucky bonuses add points without a tap from you, and the list of recent taps only shows the latest ones.

Question 40

I tapped with no signal. Did it count?

Accepted Answer

Yes; taps made offline are kept on the phone and sent the moment it connects, and none are counted twice.

Question 41

The app said something did not save. What should I do?

Accepted Answer

Wait a moment and try again; nothing you had already saved was lost, and the message only means that one action did not go through.

Question 42

How do I get in touch?

Accepted Answer

Email hello@climbrewards.com and a person reads it.

Help with Okeedoo.

Getting started4

Points and buttons9

Prizes4

Notifications4

The other grown-up3

School5

Your subscription4

Your data and your account4

When something is not working5